The Importance of Service at Indeed

The Client Services team at Indeed helps employers of any size find the best candidates for their jobs.

In Client Services at Indeed, our promise is to deliver quality to our clients, partners and teammates worldwide. This brand promise purposely has a lot of meanings – we strive to deliver a high quality of applicant for our clients so those candidates will convert into hires, and we have a culture of providing high quality support for one another in making Indeed a great place to work. That promise fits in well with Indeed’s mission of helping people get jobs.

We believe that every Indeed client deserves an incredible service experience, regardless of your company’s size, location, industry, hiring budget or number of jobs.  Some companies in our industry don’t think this way, but meeting the needs of businesses of all sizes is essential for us. We regularly see that our team’s service efforts provide a unique client experience that would not have happened otherwise.

Here are some examples:

“This was the best customer service I’ve had in years. David’s response was very prompt (if not immediate). He understood my issue and gave me a clear explanation. He replied by both e-mail and by phone call. Until now, I have only used Indeed for looking for jobs for myself, but I am very happy with the service as an employer.”

“Clarissa has helped bring our company to a new level of recruitment with the outstanding service both she and Indeed have given our organisation. We cannot recommend them highly enough. Clarissa always goes above and beyond in her levels of service and always acts promptly on any questions or queries we may have. It is a pleasure working with both Clarissa and Indeed.”

“Lindsay was GREAT!! Very helpful and the only reason I re-opened my posting was because of her help.”

“Danielle is the best. Awesome service and a very good understanding of what I am trying to accomplish.  AMAZING service… she is one of the reasons I stay with Indeed.”

“Awesome service all the time. Efficient, professional and helpful. Matt is the reason Indeed has become my number one go to place for all our recruiting needs.”

“Due to Greg’s customer service and skills Indeed has been my favourite recruiting site to work with and I recommend it to all recruiters.”

Every time I have an amazing customer service experience, I think about how we can do something similar at Indeed, and I encourage my entire team to think the same way. If you’re a client and need help, please let us know. If you’re passionate about providing great service, we’re hiring worldwide.